{"id":2999,"date":"2013-03-14T09:45:15","date_gmt":"2013-03-14T08:45:15","guid":{"rendered":"https:\/\/www.odw.fr\/blog\/?p=2999"},"modified":"2025-06-26T14:48:44","modified_gmt":"2025-06-26T12:48:44","slug":"comment-gerer-les-commentaires-sur-un-blog-les-erreurs-a-eviter","status":"publish","type":"post","link":"https:\/\/www.odw.fr\/blog\/outils-web\/comment-gerer-les-commentaires-sur-un-blog-les-erreurs-a-eviter\/","title":{"rendered":"Comment g\u00e9rer les commentaires sur un blog ? Les erreurs \u00e0 \u00e9viter"},"content":{"rendered":"

Les blogs sont avant tout des espaces de libre expression<\/strong> pour ceux qui diffusent l\u2019information mais aussi pour ceux qui la commentent. Les critiques peuvent prendre la forme de commentaires positifs, n\u00e9gatifs, ou constructifs. Comment bien les g\u00e9rer ? Floril\u00e8ge des erreurs \u00e0 ne pas commettre<\/strong> :<\/p>\n

D\u00e9sactiver les commentaires<\/h2>\n

Dans le cadre d\u2019un blog<\/span><\/a><\/span><\/span>, les lecteurs ont besoin de s\u2019exprimer et de r\u00e9agir<\/strong> aux publications. D\u00e9sactiver les commentaires enl\u00e8ve de la vie et r\u00e9duit la fonction d\u2019\u00e9change du blog. Cependant, il est conseill\u00e9 de mod\u00e9rer les commentaires<\/strong>, afin d\u2019\u00e9viter les trolls<\/strong>, ces auteurs de commentaires inutiles et peu pertinents.<\/p>\n

\"La<\/p>\n

La mod\u00e9ration des commentaires permet d’\u00e9loigner les trolls.<\/p>\n<\/div>\n

Faire dispara\u00eetre les commentaires n\u00e9gatifs<\/h2>\n

Pour peu qu\u2019il soit constructif<\/strong>, un commentaire n\u00e9gatif est une contribution utile. En effet, on manque parfois de recul<\/strong> par rapport \u00e0 notre propre vision des choses. Un lecteur m\u00e9content de la suppression de son commentaire sera encore plus frustr\u00e9 et plus critique face \u00e0 cette d\u00e9marche, risquant de faire une mauvaise pub du blog.<\/p>\n

Omettre de r\u00e9pondre aux commentaires n\u00e9gatifs<\/h2>\n

L\u2019erreur est humaine, et le reconna\u00eetre est une force plus qu\u2019une faiblesse. En cas de faux pas soulign\u00e9 par un commentaire, mieux vaut reconna\u00eetre ses torts<\/strong> et expliquer en r\u00e9ponse au commentaire comment on va proc\u00e9der pour corriger le tir. Dans un tel cas, la r\u00e9activit\u00e9<\/strong> est primordiale : r\u00e9pondre rapidement \u00e0 un commentaire n\u00e9gatif permet d\u2019\u00e9viter que la situation n’empire.<\/p>\n

R\u00e9pondre \u00e0 tous les commentaires n\u00e9gatifs<\/h2>\n

Si les commentaires n\u00e9gatifs pleuvent, dans une situation de crise par exemple, r\u00e9pondre \u00e0 tous est impossible. Il faut alors op\u00e9rer une s\u00e9lection<\/strong> et r\u00e9pondre aux commentaires les plus pr\u00e9judiciables. Il faut bien diff\u00e9rencier les commentaires purement provocateurs et ceux qui expriment une r\u00e9elle insatisfaction<\/strong>. Les m\u00eames commentaires reviendront sans doute : une r\u00e9ponse group\u00e9e et d\u00e9taill\u00e9e sera moins chronophage.<\/p>\n

Bien g\u00e9rer les commentaires s\u2019av\u00e8re certes un exercice d\u00e9licat, mais s\u2019il est bien ma\u00eetris\u00e9, la\u00a0cr\u00e9dibilit\u00e9 du blog<\/span><\/a><\/span><\/span> n\u2019en est que renforc\u00e9e. Jouer le jeu de la transparence<\/strong> s\u2019av\u00e8re payant \u00e0 long terme et instaure un climat de confiance vis \u00e0 vis du lecteur.<\/p>\n

Et vous, comment g\u00e9rez-vous les commentaires sur votre blog ?<\/p>\n","protected":false},"excerpt":{"rendered":"

Les blogs sont avant tout des espaces de libre expression pour ceux qui diffusent l\u2019information mais aussi pour ceux qui la commentent. Les critiques peuvent […]<\/p>\n","protected":false},"author":3,"featured_media":2435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[75,814,815],"class_list":["post-2999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outils-web","tag-blog","tag-commentaires","tag-transparence"],"yoast_head":"\nComment g\u00e9rer les commentaires sur un blog ? 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